5Insurance Business ReviewAPRIL 2024CXO INSIGHTSCXO INSIGHTSStrategically Structure Your Workers' Compensation Team for SuccessRob McGaver, Director of Claims, West Bend Mutual Insurance14Navigating the Insurance Maze: Redefining Insurance Renewals and Claims HandlingKimberly Clifford, Director, Claims Management, EMCOR Group15Navigating the Complex World of Workers Compensation Claims Management over a 23-year Journey in the IndustryEd Gallon, Claims Director, PMA Companies19Navigating the 2023 Insurance Renewal in a Hard MarketHeidi A. Much, Sr. Managing Director Core Spaces20Insights into the Changing Insurance IndustryJoe Feitz, Senior Vice President - Workers Comp New Product Development, RT Specialty22The Intersection of Marijuana Legalization, Banking Laws, and Insurance: Navigating a Complex LandscapeBecky Tedjeske FLMI, CCP, AIRC, AIAA, ARA, ACS, CHP, Compliance Director ­ Group Benefits, The Guardian Life Insurance Company of America24Insurance Claims Amid Labor Shortages: Trucking and LogisticsPreston LaFrance, Director of Claims, One80 Intermediaries26INSURANCESERVICES PROVIDERS 2024TOP 10WORKERS COMPENSATIONAGRI-SERVICES AGENCY18Mark Gannon,General ManagerAPPALACHIAN UNDERWRITERS INC.21Brian Fischer, PresidentUNITED BUSINESS INSURANCE COMPANY (UBIC)28Matt Harpin, Director of UnderwritingJoe Capers, Executive ManagerBrenda Anderson, Vice President of OperationsMark McClure, CEO
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