19Insurance Business ReviewDECEMBER - JANUARYFocusing on customer experience, responsiveness, and innovative solutions, EVERSAFE has successfully navigated the challenging COVID-19 pandemic and the dynamic shifts it brought to the industry. The stringent restrictions on office occupancy rendered conventional procedures such as wet signatures and physical cash handling impractical.Foreseeing these disruptions, the agency established a virtual office infrastructure that enabled it to continue serving clients even in these unprecedented times. This ability to function as a virtual office and offer a remote and digital engagement avenue allows EVERSAFE's clients to experience minimal disruption when seeking solutions to insurance woes.EVERSAFE boasts a team with extensive experience, including staff with up to 20 years of industry experience and professionals holding designations like the Chartered Property Casualty Underwriter (CPCU). Backing these competencies is a remarkably low employee turnover rate, which reflects the firm's stable and satisfied workforce."Our adaptability and commitment to customer service, combined with a blend of technology and personalized support, make us a trusted partner for those seeking insurance solutions, standing ready to meet the needs of our clients," says Harrison Shao, vice president of EVERSAFE INSURANCE AGENCY.A differentiating feature that exemplifies EVERSAFE's dedication to customer satisfaction is its proven track record of answering phone calls from anywhere in the world. When clients call, they are connected to a live agent who can promptly address their concerns and connect them with relevant parties. In most cases, it prioritizes customer queries and aims to provide answers and quotations within 24 to 48 hours. This real-time human interaction is a key driver of EVERSAFE's success, driving the agency to earn many accolades from clients who value the ease of access it offers. From the moment a client contacts them, it provides all the necessary information, handles quotations, and ensures pre-qualification requirements are met efficiently. EVERSAFE then accommodates their communication preferences, through video, phone, or text messages, to offer a truly personalized experience. Once the client approves the quotation, EVERSAFE simplifies the process by facilitating e-signature binding and digital payment. An excellent illustration of its swift service and expertise is a recent case involving a client who sought an insurance quote for a substantial apartment complex. EVERSAFE showcased efficiency and expertise by swiftly delivering a comprehensive quote and securing coverage for the client within three days. Recognizing the evolving needs of insurance carriers, EVERSAFE embraces technology as an ally. With numerous carriers now requesting property condition photos for policy renewals, it harnesses the power of drones and state-of-the-art measurement tools to meet emerging requirements. By capturing essential information and facilitating the renewal process, the agency assists insurance firms retain clients and deliver reliable coverage.Moving forward, EVERSAFE continues to serve as an inspiration to embrace a more customer-centric approach and pave the way for a brighter, more responsive future for the insurance landscape.
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