5Insurance Business ReviewDECEMBER 2025STATE OF THE INDUSTRYCXO INSIGHTSCXO INSIGHTS182024INSURANCE AGENCYREINSURANCE SERVICEUnderwriting Agencies in Europe's Emerging Risk EconomyJohn Paterakis,Founder and ManagerInsurancelineMaximilian G.F. Stahl,CEOVHV Reasürans 16The Importance of Maximising Customer Experience in the Claims Handling ProcessIgnacio Gámez Sainz, Head of Claims, Prima26InsurTech: Taking Insurance Industry by a StormRichard McCathron, President & CEO, Hippo Insurance28Product Development and Reinsurance PartnersKathryn Rudolph, AU, CPCU, Director of Product Development, Southern Guaranty Insurance Company (SGIC)32Redefining Tax Operations for Investment Managers through Digital IntelligenceJulia Bricker CPA, CA, Chief Commercial and Product Officer, WTax30Solutions for Financing and Reimbursement of Gene TherapiesBlanca Diaz, Vice President Claims, Risk Strategies Company22Managing the Financial Impact of Cyber RiskDavid Finz, Esq., RPLU, Senior Vice President, Alliant Insurance Services
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