Insurance Business ReviewDECEMBER 20256Copyright © 2025 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Managing EditorRaven Mcguire*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff.Editorial StaffAaron Pierce Ava GarciaAlex D'Souza Abhinov PunnakkalJoshua ParkerSarah FernandesEditorialRaven McguireManaging Editoreditor@insurancebusinessreview.comThe market for loss adjusting and claims handling companies in Europe in 2025 has been shaped by a convergence of economic, environmental and technological trends. Rising climate-related incidents, ongoing regulatory reforms and increased demand for digital solutions have driven significant changes in claims volumes and operational complexity, prompting firms to embrace innovations like AI and digital platforms to improve efficiency and customer experience. The insurance claims services sector is projected to grow robustly, driven by higher accident rates, supply chain disruptions and heightened risk awareness among businesses and consumers.Challenges such as workforce shortages, rising claims costs and the need to comply with evolving regulatory frameworks have pushed companies to optimise their processes and invest in new technologies. Integration of AI, machine learning and predictive analytics is accelerating claims assessments, reducing fraud and strengthening resilience in the face of economic volatility and climate change. Regulatory pressures, including updates to Solvency II and the implementation of the Digital Operational Resilience Act (DORA), continue to shape operational strategies and risk management across the industry.Despite these challenges, the sector remains optimistic. Firms are focusing on digital transformation and diversifying their service offerings to maintain competitiveness. With ongoing technological advancements and evolving risk landscapes, the outlook for loss adjusting and claims handling services in Europe is positive, paving the way for more adaptive and resilient solutions by the end of 2025.In this edition, we feature some of the industry's most influential names. Leaders such as Martin Thormählen, Member of Staff, of Munich Re[ETR: MUV2], and Ulf Hulthen, BIO/IT Director at Länsförsäkringar, share their perspectives on market opportunities and challenges. We hope these insights help you make more data-driven, strategic business decisions. Let us know your thoughts! How Innovation is Shaping European Claims HandlingVisualizersMichael WayneChris LynnDECEMBER 15, 2025, Vol 04 Issue 17 (ISSN 2837-1763) ValleyMedia, Inc. To subscribe to Insurance Business ReviewVisit www.insurancebusinessreview.com Email:sales@insurancebusinessreview.comeditor@insurancebusinessreview.commarketing@insurancebusinessreview.comEUROPE
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