5Insurance Business ReviewJANUARY 2026CXO INSIGHTSThe Importance of Insurance AnalyticsBernard Khomenko, CEBS, First Vice President National Director, Value Based Healthcare, and Doug Levit, EVP, Director of Analytics, Alliant Insurance Services18Bridging Silos for Client SuccessChris Regione, Associate Vice President, Chief Underwriter, andAndrew Rinn, Assistant Vice President, Advanced Sales Strategy, Sammons Financial Group Companies24Leading With Empathy in Casualty Claims ManagementPaul Cusumano, CPCU, AIC, AINS, Claims Manager, Munich Re Specialty-North America28Building a Culture of Care, Alignment, and ActionEric Sigg, Head of Claims, Panasonic North America32From Insight to Impact: Turning Analysis into OutcomesCasey Averett, Director, Claims Operations and Strategy, The General34Reducing the Threat of Nuclear VerdictsHolly Hollenbeck, JD, CRIS, Regional Vice President, Legal and Contracts, Marsh McLennan Agency36For Richer Insights, Tap Your VOC and CRMHeidi Mastellone, Director, Customer Experience, Selective Insurance3022Strengthening Personal Lines Insurance through Community and TransparencyThe AI-Driven Reinvention of Personal Lines Insurance11STATE OF THE INDUSTRY"Adjusting" Claim ProcessingEdward Stevens, AIC, Manager, Medical Claims Operation, Plymouth Rock Assurance2021PERSONAL LINES AGENCY OF THE YEAR 2026Field Insurance AgencyINSURANCE BROKER
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