Insurance Business ReviewMAY 20256Copyright © 2025 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Managing EditorRaven Mcguire*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEditorial StaffAaron Pierce Ava GarciaAlex D'Souza Abhinov PunnakkalJoshua ParkerSarah FernandesEditorialRaven McguireManaging Editoreditor@insurancebusinessreview.comThere was a time when the insurance industry in the United States ran on tradition. Policies were buried in paperwork, claims moved at a slow pace, and customer relationships were defined more by legal contracts than personal connection. It was a system built for stability, and for decades, it worked.However, the world changed, and so did the risks people faced. The industry began to shift. What was once a structure rooted in routine is now being transformed to deliver speed, insight, and agility.Today’s insurance providers are reimagining how they operate. From underwriting to claims management, digital transformation is reshaping the way risks are evaluated, coverage is personalized, and customers are served. Tools like artificial intelligence, automation, and real-time data are turning long-standing challenges into opportunities to improve clarity and build trust.This change reflects a deeper need to address the complexity of modern risk. Cyberattacks, climate events, gig economy exposures, and intangible assets like digital content or brand reputation have created new demands. Traditional, one-size-fits-all policies no longer offer enough protection. In response, insurers are moving toward customized coverage that fits the pace and unpredictability of today’s business landscape.Claims, in particular, have become a focal point for innovation. Success now depends on speed and transparency. Leading insurers are using digital tools to make it easier for customers to report claims, receive assessments quickly, and stay informed throughout the process. Even with advanced technology, the goal remains to keep the human element front and center.The role of insurance is also expanding. It is no longer just about protecting against loss. It is about helping people and businesses grow stronger, stay resilient, and move forward with confidence, even in uncertain times.In this edition, we spotlight insights from Beth Diamond, Group Chief Claims and Litigation Officer, Beazley, who shares how claims innovation is driving long-term value, and Dewayne Mundell, Head of Litigation & Property Claims, Next Insurance, who discusses serving small businesses with speed, empathy and efficiency.Let us know your thoughts!Modern Risk, Modern ResponseVisualizersMichael WayneChris LynnMAY - 2025, Vol 04 Issue 04 (ISSN 2837-1763) Published by ValleyMedia, Inc. To subscribe to Insurance Business ReviewVisit www.insurancebusinessreview.com Email:sales@insurancebusinessreview.comeditor@insurancebusinessreview.commarketing@insurancebusinessreview.com
< Page 5 | Page 7 >