5Insurance Business ReviewSEPTEMBER 2025STATE OF THE INDUSTRYThe Keys To Building a ResilientRisk Management FutureRoy Hock,Director of Risk Finance and Casualty Insurance,Valero Energy Corporation14Empowering Broker Relationships:A Client's Perspective Heather C. Pegram, Director, Global Insurance Risk Management, Hanesbrands Inc.25Navigating the Insurance Maze: Redefining Insurance Renewals and Claims Handling Kimberly Clifford,Director, Claims Management, EMCOR Group, Inc.20Understanding the Value of BenefitsLaura M. Dilallo,Director of Compensation Benefits, National Express LLC30Futureproofing Claims Careers: Adapting to AI in InsuranceCade Williams,Assistant Vice President,Risk Management-Claims,Marriott Vacations Worldwide32Supporting Employees During CovidLaToya Lee,Vice President, Crew Safety,Raising Cane's Chicken Fingers34The Importance of Claim Advocacyin Workers' CompensationAlexandru Chirita,Workers' Compensation Manager,Volvo Cars36Independent Agencies as Pillars ofCommunity Prosperity16Mobility as a Service: Rethinking Car Insurance in a Shared Economy28The Strategic Role of Third-PartyClaims Administrators inToday's Market22IN FOCUS 10 - 11CXO INSIGHTSCXO INSIGHTSInsurance Direct24Elizabeth Cruz, CEODriven Claims 18Jackie Landry, VP of Strategic Partnershipsand TPA Services TOP CAR INSURANCE SERVICE 2025TOP THIRD PARTY ADMINISTRATOR COMPANY 2025
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