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Insurance Business Review: Specials Magazine
Preventty USA Specialty Insurance is crafting a new blueprint for safeguarding commercial ventures, protecting auto assets and planning for life’s uncertainties. Through tailored insurance solutions that empower individuals and businesses, it is setting new standards by seamlessly bridging innovation and care in every interaction, from internal processes to customer touch points. As a leading independent insurance agency, Preventty untangles the complexities of insurance for trucking businesses through a suite of commercial auto coverage, from liability and motor truck cargo to trailer interchange and excess liability. The company acts as a strategic ally, taking on the administrative weight from clients' work so they can focus on what they do best—keeping the country’s trade on the move. “We know the area, risks and the dreams of every trucker and business owner we serve, enabling us to tailor solutions without any runaround,” says John Medina, founder and CEO. “With over two decades of industry expertise and a deep rooted customer-centric culture, we offer clients a seamless experience.” Since its inception, the company has displayed unmatched proficiency in addressing logistic challenges, regulatory pressures, time constraints and the sheer unpredictability of running a transportation business. Having previously served as a driver, fleet owner and logistic operator, John has years of hands-on experience in the trucking industry. While building the company from the ground up, he knew what it meant to be on the other side of the table. In addition, he saw the need to reach an underserved audience of Spanish-speaking truckers looking for a closer, more familiar relationship. He translated his experience into its mission to redefine how Preventty engages, advises and delivers customer-focused policies to clients. It has licenses across 26 states and strong ties with over 35 insurance providers, including not-rated carriers, B-rated and A-rated companies and risk retention groups. Its personal insurance portfolio includes health, life, dental, vision and even funeral assistance, covering every corner of the client’s life. In one instance, Preventty helped a Texas-based trucking company navigate a liability claim following a fatal collision. One of the client’s trucks was involved in a head-on collision with a speeding truck. The accident was severe, and the impact killed the driver of the speeding truck. The victim’s family demanded $1 million in compensation.
Top Public Adjuster Service 2025
As the focus on premium savings increases for policyholders, so do insurance policies with limited coverage and numerous exclusions, and the result is policyholders carrying a greater financial and evidentiary burden when it comes to their claims. Many discover the true limits of their coverage only after a loss, when they’re expected to interpret dense policy language, prove the full extent of the damage and negotiate fair compensation. Most policyholders don’t have the time or expertise to fully understand what their policy covers, especially when it comes to specific building components or materials. That’s where Prime Adjustments steps in—to simplify the process and advocate for a fair outcome. “When a property loss occurs, we take back control of the claim process and carry it through to resolution,” says William Midtbo, partner. Acting on behalf of the insured, the firm clarifies policy terms, uncovers overlooked exclusions, inspects and meticulously documents the property damage and prepares a fully documented claim package. They then negotiate with the insurance carrier to ensure maximum recovery. For property managers, they offer pre-loss documentation services through their Managed Services Agreement (MSA), helping establish baseline property conditions to minimize disputes during future claims. With over 15 years of experience in the first-party property insurance industry, Midtbo has worked closely with policyholders across a wide range of complex loss scenarios. He and co-partner Taylor Bezek, an insurance claims and restoration expert with over a decade of experience, manage the end-to-end claims process, bringing hands-on leadership and strategic precision to every case. Advocacy That Maximizes Recovery Prime Adjustments takes ownership of the entire claims process, from initial assessment to final settlement. Each engagement begins with a thorough consultation and independent site inspection, followed by an in-depth policy analysis to clarify coverage, exclusions and any conditions that may impact the claim. If representation is warranted, the firm compiles a fully documented claim package with damage estimates, supporting materials and expert analysis to ensure a proper settlement. In the event that filing or pursuing a claim isn’t in the client’s best interest, Prime Adjustments advises against it, reinforcing their focus on outcomes over volume. Operating on a contingency basis with no upfront costs, the firm aligns its compensation entirely with results, and assesses each claim with objectivity. “Our goal isn’t scale; it's trust,” says Bezek. “We aim to be a high-end, dependable partner for policyholders while keeping the process productive and professional with carriers. That’s how we protect our clients and move claims forward.”
The Best Public Adjusting Company 2025
Insurance policies run dozens of pages for a reason. They’re designed to account for every possible scenario. But that level of detail often comes with layers of language, deadlines and responsibilities that can be hard to track, especially in the middle of an already stressful time. It’s not uncommon for policyholders to overlook a step or misread a provision, unintentionally affecting their claim. A Trusted Advocate in a Complicated Industry Noble Public Adjusting Group is the largest and most trusted public adjusting firm in Florida and across the United States. With a reputation built on results and relentless advocacy, the firm stands shoulder to shoulder with policyholders navigating a system that often feels stacked against them. Even Google’s AI ranks Noble as the nation’s top-rated public adjusting company. Trusted with the Toughest Claims in the Country< At the core of Noble’s success is founder Bo Williamson, a U.S. Marine veteran whose discipline and strategic mindset have reshaped how policyholders approach their claims. His attention to detail and experience as one of the most sought-after public adjusters in the country have helped him take on the toughest cases and win. From hidden structural damage to disputes over large commercial losses, Noble’s team knows how to read between the lines and challenge insurance carriers hoping clients won’t push back. Noble doesn’t just process claims; they fight to win them thoroughly and without compromise.
CXO INSIGHTS
Balancing Innovation with Human Interaction: Claims Process Efficiency Through Synergy
Andrew Leeds, Vice President - Homeowner Claims, Plymouth Rock Assurance Corporation
Insurance Professionals are the Most Dynamic
Michele Adams, Vice President, Corporate Functions Finance & EDLC, Walmart[NYSE: WMT]
The value of service-led claims in a world of social inflation and nuclear verdicts
Beth Diamond, Group Chief Claims and Litigation Officer, Beazley
Reducing the Threat of Nuclear Verdicts
Holly Hollenbeck, JD, CRIS, Regional Vice President, Legal and Contracts, Marsh McLennan Agency
How Insurance Companies Use Social Media To Help Following A Catastrophe
Matt Campen, Vice President, Claims, RLI Insurance Company
The Impact Of Insuretech Advancements Overcoming Industry Challenges And Educating Clients For Optimal Coverage
Cynthia Seagrave, Executive Vice President/Broker - Professional, Cyber and Management Liability, RT Specialty
Adapting to Uncertainty in the Era of Nuclear Verdicts and AI
Yogenia Charry, Claims Director, Surplus & Specialty Claims, Crum & Forster
IN FOCUS
The Growing Influence of Independent Insurance Agencies
Independent insurance agencies are vital in the global market, adapting to consumer needs, leveraging technology, and providing personalized services while ensuring robust growth and resilience.
The Professionalization of Public Adjusting
Public adjusting is evolving in response to technological advancements and a growing focus on policyholder needs, emphasizing fairness and transparency in the insurance claims process.
EDITORIAL
Raising the Bar in Insurance Representation
Insurance is often viewed through the lens of policies and premiums, but in reality, it is a deeply personal business. Behind every claim is a family seeking recovery, a business trying to rebuild, or an individual navigating uncertainty. In this context, the professionals who stand out are not those who process paperwork, but those who reshape the insurance experience through advocacy, independence, and a client-first mindset. Public adjuster services are becoming increasingly vital in this changing environment. As claim procedures become increasingly complex and timelines become more demanding, policyholders are turning to licensed public adjusters for strategic representation and guidance. These professionals serve a critical function, negotiating on behalf of the insured, translating complex policy language, and ensuring fair outcomes. Independent insurance agencies, too, are redefining the expectations of service. No longer limited by single-provider models, these agencies are delivering value through flexibility and insight. By offering a broad range of options across carriers, they can recommend solutions tailored to their clients' actual needs. Equally noteworthy are the public adjusting companies that have elevated their practices beyond transactional models. The most reputable firms are those that lead with transparency, maintain open dialogue with clients, and view advocacy as a long-term responsibility. As the insurance sector continues to evolve, it is these professionals, public adjusters, independent agencies, and adjusting firms, who are setting a higher bar for what it means to serve. In this edition, we explore how these professionals are driving change in the insurance sector across the U.S. The magazine features companies like Preventty USA Specialty Insurance, a leading independent insurance agency serving clients since 2006, with experience in commercial auto, health and life insurance. We also present insights from expert CXOs, such as Casey Averett, Director, Claims Operations and Strategy at The General, and Rhonda Abedsalam, Vice President of Travel Insurance at AXA, who offer their opinions on the currently used business practices. We hope that the valuable insights from industry leaders and the solutions and services featured in this edition will help you make informed decisions for your business.
