5Insurance Business ReviewDECEMBER 2024CXO INSIGHTSNavigating Complexities: Insights from35 Years of Commercial Claims Experience Dewayne Mundell,Senior Commercial Claims Manager,Next Insurance20Supporting Employees During CovidLaToya Lee,Vice President, Crew Safety,Raising Cane's Chicken Fingers21The Impact of InsureTech Advancements Overcoming Industry Challenges and Educating Clients for Optimal CoverageCynthia Seagrave,Executive Vice President/Broker - Professional,Cyber and Management Liability,RT Specialty24Safety-Prioritized Quality Experiencein Hospitality IndustryDavid Harmon,Director of Risk and Safety,Rio Hotel & Casino Las Vegas22Managing Claims in Today's TimeMarina BIllinge-Jones,Group Insurance Manager,Severn Trent [LON: SVT]26The Value of Service-led Claims in aWorld of Social Inflation and Nuclear VerdictsBeth Diamond,Group Chief Claims and Litigation Officer,Beazley28Futureproofing Claims Careers:Adapting to AI in InsuranceCade Williams,Assistant Vice President,Risk Management-Claims,Marriott Vacations Worldwide18STATE OF THE INDUSTRYEnhancing Financial Stabilitythrough Reinsurance16
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