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Insurance Business Review: Specials Magazine
Guided by the principle We Care. We Help., Wilson M. Beck Insurance Services (WMB) has carved out a unique space in the insurance landscape since its founding in 1981. Initially established as a specialist in construction, real estate, and surety/bonding, WMB has grown into a firm that consistently exceeds client expectations across various sectors. With a customer-centric philosophy embedded in its DNA, the company’s service-oriented approach extends beyond just its clients-it’s reflected in how WMB interacts with its partners, employees, and the wider communities it serves. “This mentality forms the foundation of everything we do, guiding how we serve our clients, work with partners, and interact with colleagues and the community,” says Robyn Wilson, Vice President of Wilson M. Beck Insurance Services. This unwavering dedication to service has been a key factor in WMB's growth and industry impact. As WMB has expanded, it established specialized offices across the country. This strategic diversification, combined with deep expertise across 10 Canadian offices, enables the firm to offer a broad range of insurance solutions, tailored to meet the unique needs of its diverse clientele. A Holistic Approach to Insurance With roots in construction and surety, Wilson M. Beck Insurance Services has expanded its offerings to provide a full spectrum of insurance products. The firm serves not just as a broker but as a trusted advisor, committed to understanding each client's business and risk environment from a strategic perspective. This comprehensive, client-first approach has allowed WMB to build long-lasting relationships with clients and deliver effective risk mitigation strategies. A key element of WMB’s philosophy is client education. The company frequently hosts seminars, lunch-and-learn sessions, and industry-specific workshops, all led by their seasoned brokers. These educational initiatives empower clients to take a proactive role in managing their insurance needs and understanding the risks they face. WMB’s brokers are available around the clock, offering continuous support to ensure clients feel confident and informed when making decisions. "Clients know their businesses better than anyone," adds Wilson. "Our role is to be their co-pilot, providing the expertise that helps them see the full picture and make informed decisions." The team at WMB stays deeply involved in the industries they serve. By participating in industry events and maintaining board memberships, the firm keeps a pulse on emerging trends and regulatory changes. This ongoing engagement ensures that WMB remains a valuable partner to its clients year-round, not just during policy renewals.
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Strategically Structure Your Workers Compensation Team for Success
Rob McGaver, Director of Claims, West Bend Mutual Insurance
Navigating the Insurance Maze: Redefining Insurance Renewals and Claims Handling
Kimberly Clifford, Director, Claims Management, EMCOR Group, Inc
Insurance Claims Amid Labor Shortages: Trucking and Logistics
Preston LaFrance, Director of Claims, One80 Intermediaries
How Insurance Companies Use Social Media To Help Following A Catastrophe
Matt Campen, Vice President, Claims, RLI Insurance Company
Navigating Financial Waters Among Equity Underwriting, Acquisition Decision-Making, And Collateralized Loan Underwriting
Rebecca Pang, Vice President, Treasury Solutions, RBC
Lessons Learned In Innovation And Product Development
Alex Stonkus, Senior Underwriting Manager, BCAA
IN FOCUS
Latest Developments of AI in Insurance CRM Systems
Integrating artificial intelligence (AI) into customer relationship management (CRM) systems is transforming the insurance industry.
EDITORIAL
Embracing Digital Transformation for a Customer-First Future
Canada’s insurance industry is entering a transformative era in 2024, defined by a surge in demand for faster, tech-enabled services that prioritize customer experience. As established insurers modernize their infrastructures with digital solutions to enhance everything from claims management to policy customization, newer, agile firms are intensifying competition with streamlined, user-friendly platforms. One of the most transformative shifts in Canada’s insurance landscape is the adoption of artificial intelligence (AI) and data analytics, which are helping insurers create more personalized offerings. By leveraging AI-driven algorithms and advanced data analysis, companies can now assess risk profiles more accurately and tailor policies to individual needs. Predictive analytics are also playing a role, helping insurers to anticipate customer needs and proactively suggest policy updates, which fosters greater loyalty and retention. Meanwhile, the introduction of self-service tools and chatbots is changing how customers interact with their insurance providers. From filing claims to adjusting policies, customers can now manage nearly every aspect of their insurance through intuitive online portals or mobile applications. This shift toward self-service not only meets consumers’ growing demand for convenience but also allows insurers to allocate resources more effectively, focusing on complex claims or high-value cases that require personalized attention. The projected growth in the Canadian insurance market is estimated to expand from approximately CA$ 133.7 billion in 2024 to CA$ 140.6 billion by 2029, with a CAGR of about 7.18 percent. This edition of Insurance Business Review Canada provides a deeper insight into the recent advancements in the country’s insurance industry and how the relevant service companies are incorporating the latest innovations into their system. It features a thought-provoking leadership article from Kimberly Clifford, director, claims management, EMCOR Group, Inc., shedding light on how technology is being leveraged for smarter insurance renewals. It also features an article from Alex Stonkus, manager home insurance underwriting operations at BCAA. He emphasizes the importance of fundamental aspects like minimum product specification, team diversity or clarity in core concepts can ensure success of the Insurance industry. We also bring you the story of the insurance service companies of the year offering standout services and solutions. A noteworthy story is that of Wilson M. Beck Insurance Services. This well-established company specializes in commercial insurance and risk management solutions, especially for high-risk sectors like construction, real estate, and manufacturing. In this edition of the Top Insurance Service Company of the Year 2024, we hope you come across the right partner that perfectly caters to your business requirements. Let us know what you think!
