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Insurance Business Review: Awards Ranking
We’re proud to recognize the Top 10 Directors of Claims Management 2026. These leaders are setting the standard for what smart, responsive, and people-focused claims operations should look like. They’ve streamlined complex processes, improved turnaround times, and kept their teams sharp in a fast-moving industry. Just as important, they’ve never lost sight of the human side of claims, where every decision can make a real difference in someone’s life or livelihood. This list celebrates those who lead with both precision and empathy. They bring consistency, accountability, and a deep sense of purpose to one of the most critical parts of the insurance business.
Top 10 Directors of Claims Management 2026
Director of Strategic Claims Advocacy, Oakbridge Insurance
Clayton Matthews, Director of Strategic Claims Advocacy at Oakbridge Insurance, brings more than three decades of leadership experience to the evolving discipline of modern claims management and advocacy. His work focuses on ensuring contractual accuracy with a claims experience that builds long‑term trust between insurers, policyholders and our agency partners. Matthews leads strategic claims advocacy, operational improvement initiatives and complex loss consulting while helping clients control loss costs, strengthen claim outcomes and protect long‑term enterprise value.
Claim Director, CNA Insurance
Tony Vranas is a seasoned insurance professional with extensive experience at CNA Insurance. Based in the Greater Chicago area, he has built a strong reputation for delivering risk management solutions, fostering client relationships, and supporting business growth through strategic insurance expertise.
Director, Claims Management, Marsh McLennan Agency
Gregory D. George is a dynamic claims leader and insurance professional at Marsh McLennan Agency. Known for his strong communication skills and customer-focused approach, he brings extensive expertise in claims management, relationship building and operational leadership, earning recognition for integrity and service excellence.
Director - Claim Operations, MetLife
Nicole Ferguson is a talent operations and program leader with expertise in workforce strategy, team development, and organizational excellence. She has built high-performing teams, streamlined talent processes, and fostered collaborative workplace cultures that support growth and long-term business success.
Director, Claims Management, WTW
Dennis Manning is an experienced insurance and risk management professional with Willis Towers Watson. Based in the Greater Boston area, he brings decades of industry expertise, helping organizations navigate complex risk challenges while delivering strategic insurance and employee benefits solutions.
Director of Claims Management, Brown & Brown
Shannon Gilbert is an experienced insurance professional with a strong background in workers’ compensation and claims management. Currently associated with Brown & Brown, she is recognized for her expertise, collaborative approach, and commitment to delivering effective risk management and client service solutions.
Claim Director, Chubb
Kevin Rose is an experienced claims handler and attorney with decades of expertise in the insurance industry. Skilled in negotiation, litigation management, and property and casualty claims, he combines strong legal knowledge with practical industry experience to deliver effective risk and claims solutions.
Claims Director, Kemper
Terry Keltz, CPCU, AIC-M, is an experienced insurance professional specializing in claims and customer service. Based in Henderson, Nevada, he is dedicated to supporting policyholders, improving operations, and enhancing customer experiences in the insurance industry.
Claims Director, Progressive Insurance
Patrick McCrink is a seasoned property and casualty insurance professional with over four decades of industry experience. Based in Florida, he has built a career focused on claims, underwriting and strategic relationships, earning recognition for leadership, service excellence and community engagement.
Claims Director, Principal Financial Services
Doreen Riordan is an accomplished insurance executive with extensive experience in claims leadership and operational excellence. An insight-driven and process-oriented professional, she is recognized for building high-performing teams, improving customer outcomes and delivering strategic solutions across the insurance industry.
