Thank you for Subscribing to Insurance Business Review Weekly Brief
Insurance Business Review: Awards Ranking
We’re proud to recognize the Top 10 SVP of Claims Management - 2025. These senior leaders are setting the benchmark for strategic, responsive, and people-centered claims organizations. They have simplified complex operations, strengthened governance and analytics, and sped up decision-making in a rapidly changing insurance landscape. This list honors those who lead with both precision and empathy, bringing consistency, accountability, and a strong sense of purpose to one of the most important executive roles in the insurance industry.
Top 10 SVP of Claims Management - 2025
Senior Vice President, Claims, Physicians Insurance A Mutual Company
Kari Adams is Senior Vice President of Claims at Physicians Insurance, with nearly three decades of expertise in medical professional liability and healthcare risk management. She is known for her collaborative leadership, operational insight and dedication to excellence in claims strategy.
SVP, Claims, Erie Insurance Group
Jacqueline Tirpak is a senior insurance claims executive known for strategic leadership in complex claims operations and corporate risk management. Jacqueline Tirpak is active in industry events and advisory roles, championing innovation, customer focus, and talent development within the insurance sector
SVP of Claims, Arch Insurance Group
Scott Ornstein is senior vice president of claims at Arch Insurance, overseeing complex claims operations and strategy in the U.S. market. Scott Ornstein focuses on operational excellence, customer-centric claims management, and long-term broker and partner relationships in the property and casualty sector
SVP Claims, Gallagher Bassett
Ralph Touch is senior vice president of claim operations at Gallagher Bassett, leading large-scale claims service delivery from Fleetwood, Pennsylvania. Ralph Touch contributes industry expertise through professional associations and thought leadership in property and casualty claims management.
Senior Vice President, Claims, Transactional Risk at Marsh, Marsh
Luke Marcoux serves as Senior Vice President of Claims for Transactional Risk at Marsh, specializing in North American M&A and warranty insurance claims management. Previously, Luke Marcoux led Americas Claims at Liberty Global Transaction Solutions, delivering expertise in complex transactional risk resolutions. Luke Marcoux contributes to industry reports and events on emerging claims trends in private equity and mergers.
Senior Vice President - Claims, The Hartford
Dimitrius King is Senior Vice President of Claims at The Hartford, specializing in auto and property claims leadership from Hartford, Connecticut. Dimitrius King previously served as Chief Claims Officer at Pie Insurance, driving claims strategy for workers' compensation innovation. Dimitrius King engages actively in industry conferences, sharing insights on claims trends and operational excellence.
Senior Vice President Claims & Operations, Lincoln Financial
Christen White serves as Senior Vice President of Operations & Claims at Lincoln Financial Group, leading group benefit claims with a focus on customer service and operational excellence. Christen White previously held senior roles at MetLife, including SVP of Claims and Operations, and leadership in dental, vision, and global employee benefits. Christen White drives innovations in claims technology to enhance claimant recovery and support workplace solutions.linkedin+3
Senior Vice President of Claims & Risk Services, Brown & Brown
Tim Clarke MLS, CPCU, AIC serves as Senior VP of Claims & Risk Services at Brown & Brown Insurance Services, Inc., based in Sherwood, Oregon. Tim Clarke coordinates claims management and risk services for public sector clients, leveraging over 32 years of insurance expertise. Tim Clarke holds advanced designations including MLS, CPCU, and AIC, supporting strategic risk mitigation.
Senior Vice President-Claim, Travelers
Elena Gervino is Senior Vice President of Claim at Travelers, overseeing shared services, legal operations, regulatory compliance, call centers, subrogation, and QuantumSubro by Travelers. Elena Gervino, a former attorney, advanced through roles in cyber claims, general liability, and major case units at Travelers. Elena Gervino chairs Arbitration Forums and serves on boards including Western New England University.
Senior Vice President - Claims, State Street
Meryl Widrick serves as Senior Vice President of Claims at State Street in the Atlanta Metropolitan Area. Meryl Widrick brings expertise from prior roles at Plymouth Rock Assurance, focusing on claims leadership and operations. Meryl Widrick holds education from University of California, Berkeley, supporting her insurance career progression.
