Insurance Business Review: Specials Magazine

In insurance, the real test comes in moments of crisis. For more than 40 years, GRUPO ACSA has been a steady partner during those moments, serving Mexico and Latin America through 13 branches. The company specializes in claims tied to transport, civil liability, fire, and other incidents, supporting insurers, brokers, and policyholders when emergencies like theft, natural disasters, or accidents disrupt lives. Its certified adjusters combine speed with rigor, ensuring every case is investigated thoroughly and resolved fairly. Providing reliable support also requires a focus on service quality. Every claim is handled with responsiveness and transparency, guiding clients through the process with clear explanations of coverage, methods, and limitations. And recognizing that each case is unique, the company adapts its approach to provide support that feels human and attentive rather than distant or formal. During stressful moments, this clarity and personalized care help clients feel understood and reassured. Such dedication has earned GRUPO ACSA industry recognition. In 2024, it received the Company of the Year award for Excellence in Claims Services. Beyond resolving individual claims, the firm maintains strong relationships with intermediaries and fosters long-term partnerships built on collaboration and trust, ensuring that its support extends well beyond the immediate crisis. "We combine 40 years of expertise with rapid, precise claims handling, delivering clarity, trust, and peace of mind when our clients need it most," says Ciro Calderon Dominguez, CEO. Technology and Processes Driving Excellence GRUPO ACSA’s technological toolkit is extensive. Specialized valuation and analysis software and remote evaluation technologies facilitate swift, accurate damage assessments, even in hardto-reach areas. These tools are complemented by personnel training programs that ensure adjusters are proficient in using digital platforms and inspection techniques, further enhancing response speed and quality. Moreover, the company emphasizes clear protocols and standardized procedures, which include immediate actions following critical events, review processes, and escalation protocols to address issues based on each case's severity promptly. GRUPO ACSA utilizes smart systems to streamline the claims process. It employs integrated claims management platforms that allow for real-time registration, tracking, and management of claims. This ensures prompt responses during catastrophic events.