The story of Insurance Professionals of Arizona (IPA) begins with Kent Stewart’s bold decision to leave the security of a captive insurance agency to build something better—an endeavor whose results he could never have anticipated at the time.
The timing of Stewart’s departure from the security of a captive environment wasn’t ideal. It was 2008, and the nation’s financial outlook was grim. Like many Americans, Stewart and his stay-at-home wife grappled with the uncertainty of a rapidly changing economy. They had just welcomed their third child into the world, and the pressure of supporting a growing family during such a turbulent time made the decision to leave the safety of a stable career seem even riskier. It wasn't exactly a great moment to leave behind security in pursuit of a dream.
However, for Stewart, years of working within the confines of a captive insurance agency—where he could only offer clients products from a single provider—had shown him there was a better way; a way that would give clients more options, more flexibility, and most importantly, a higher level of service. It was also an opportunity to create a space where other agents could thrive and do the same.
Stewart took the leap and founded IPA as an independent agency with a clear goal–to offer clients a wider range of insurance options from top-rated carriers while maintaining a focus on personalized service and competitive rates. He didn’t just want to build an agency for himself— he wanted to create one that would attract skilled, top-tier agents and empower them to better serve their clients.
Today, IPA is one of Arizona’s most trusted independent insurance agencies, known for delivering customized personal and commercial insurance solutions. A quick look at its Google reviews makes it clear–the agency’s commitment to excellence and superior client service has made all the difference.
A Commitment to Talent
When Stewart set out to build his vision for the best insurance agency in Arizona, he knew success would depend on one key factor–talent. From the start, he understood that the right team—not just the right products—would be the foundation of IPA’s success. His goal was clear–to build a team of exceptional individuals who could provide top-tier service and make a real impact on clients' lives.
For Stewart, talent goes beyond experience or technical knowledge; it’s about having the right qualities. He looks for agents who possess a strong work ethic, genuine care for others and the ability to connect with clients. These traits allow agents to consistently exceed expectations, not just meet them. Stewart values problem-solvers who can handle the unpredictable nature of the insurance industry and stay focused through its ups and downs.
In a competitive industry where client relationships are everything, Stewart knows that having the right people is crucial to long-term success. It’s not just about hiring talented individuals—it’s about creating a culture where they can thrive and continually strive for excellence. That’s the commitment Stewart has made to his team and his clients.
Why IPA Stands Out
IPA’s independence from any single insurer gives it a distinct advantage in providing the best possible coverage for its clients. Unlike captive agencies limited to offering products from only one provider, IPA has the flexibility to recommend the most suitable options from a wide range of top-rated insurance carriers. This freedom allows IPA to tailor coverage to fit each client’s unique needs, ensuring they receive the best possible protection without being confined to a one-size-fits-all solution.
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We’ve built this agency on trust, integrity, and a commitment to finding the best solutions for our clients
This approach is a key reason why IPA consistently outperforms competitors and is trusted by clients nationwide. By offering various choices, the agency ensures that every client is paired with the best possible coverage for their home, business or vehicle.
IPA’s access to an extensive network of over 40 leading insurance carriers allows it to provide comprehensive coverage across a wide array of needs. This range includes everything from personal policies for homeowners and auto owners to specialized coverage for businesses and other commercial needs. What’s more, IPA’s reach extends beyond Arizona to nearly all other states, meaning clients can expect the same level of personalized service and expertise no matter where they are located.
By bringing its commitment to customer satisfaction and in-depth industry knowledge to a broader market, IPA has become a go-to resource for individuals and businesses across the country. Its ability to offer tailored solutions–backed by a wide array of top carriers–is a key reason IPA stands out as a trusted partner in insurance.
We get a lot of calls from people saying we were the first agency to actually pick up the phone. Having agents available for real conversations makes all the difference
A Commitment to Service and Flexibility
IPA’s success stems from its flexibility and responsiveness to clients’ needs. With over 40 top-rated providers, the agency offers tailored insurance solutions to match each client with the right coverage at the best rate, whether for home, auto, business or specialty insurance. Every policy is crafted to fit individual needs– never a generic solution.
IPA stands out by staying grounded in the timeless and fundamental principles of customer care.
“We get a lot of calls from people saying we were the first agency to actually pick up the phone,” says Stewart, owner and principal broker. “Having agents available for real conversations makes all the difference.”
This commitment to client care drives the agency’s approach. While technology streamlines processes, IPA ensures clients can always reach a knowledgeable agent when needed. This personal engagement, paired with diverse coverage options, makes IPA a trusted partner for clients seeking reliable and flexible insurance.
An Archetype of Client Centricity
IPA believes in advocating for its clients and views this as a core responsibility. This approach extends to claims handling as well. IPA agents don’t just process claims—they advocate for their clients. One notable example involved a water damage claim initially denied because the insurance company classified it as “flood damage.” IPA argued that the claim should be considered water damage, and after a thorough review, the carrier agreed and paid the claim in full.
Clients rave about the agency’s ability to find the best coverage, save money and provide real support when they need it most.
Embracing Technology for Enhanced Service
IPA isn’t just about personal service—it’s also about making insurance easier and more efficient. The agency has embraced digital tools that allow clients to manage their policies online, access documents and get answers 24/7.
“We’re always looking for new carriers if it means we can offer the right products for clients,” Stewart says. “We want to ensure we’re providing coverage that fits their needs, even if it means using new technology or finding carriers willing to take on higher-risk areas.”
Whether using artificial intelligence to streamline services or working with carriers that offer better tools for clients to manage their policies, IPA is committed to staying ahead of industry trends and delivering cutting-edge solutions.
Fostering a Culture of Education and Continuous Improvement
IPA's commitment to excellence goes beyond technology. As a Certified Insurance Counselor (CIC), Stewart ensures that the agency's staff stays updated on the latest industry changes. All IPA agents are encouraged to pursue education beyond what's required for licensing so they’re always equipped with the latest knowledge to better serve clients.
“We can’t effectively serve our clients without staying on top of the latest industry developments,” Stewart says. “That’s why we encourage our team to keep learning and growing, so we’re always prepared to provide the best advice and solutions.”
Looking Ahead: Big Goals for the Future
IPA is on track to surpass $100 million in premiums by the end of 2024 and has set its sights on doubling that figure in the next few years. As the agency grows, it will continue to prioritize the values that got it to where it is today–independence, expertise, transparency and a focus on clients.
“We’ve built this agency on trust, integrity and a commitment to finding the best solutions for our clients,” says Stewart. “As we grow, those values will remain at the core of everything we do.” At IPA, clients aren’t just insured—they’re empowered.
