5Insurance Business ReviewAUGUST 2025STATE OF THE INDUSTRYCXO INSIGHTS16192226322830141824IN FOCUS 1011Evolving Customer Needs in InsuranceCheryl Muschette, Director, Claims, BMOThe Importance of Claim Advocacy in Workers' CompensationAlexandru Chirita, Workers' Compensation Manager, Volvo CarsFutureproofing Claims Careers: Adapting to AI in InsuranceCade Williams, Assistant Vice President, Risk Management-Claims, Marriott Vacations WorldwideNavigating the Insurance Maze: Redefining Insurance Renewals and Claims Handling Kimberly Clifford, Director, Claims Management, EMCOR Group, Inc.The Value of Service-led Claims in a Worldof Social Inflation and Nuclear VerdictsBeth Diamond, Group Chief Claims and Litigation Officer, BeazleyReinventing Insurance Services in CanadaSovereign Insurance Dave McKeen,Vice President of Commercial Solutions, Underwriting and Risk EngineeringINSURANCE RISK MANAGEMENT SERVICE IN CANADA 2025Wilson M. Beck Insurance ServicesRobyn Wilson,Vice PresidentSURETY BOND SERVICE IN CANADA 2025Lessons Learned in Innovation and Product DevelopmentAlex Stonkus, Senior Underwriting Manager, BCAAPrepare for the Future: Protecting Your Profits in the Property MarketMatthew Studley, CFA, Chief Operating Officer, Ontario & Atlantic,Hub International
<
Page 4 |
Page 6 >