Insurance Business ReviewAUGUST 20256Copyright © 2025 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Managing EditorRaven Mcguire*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEditorial StaffAaron Pierce Ava GarciaAlex D'Souza Abhinov PunnakkalJoshua ParkerSarah FernandesEditorialRaven McguireManaging Editoreditor@insurancebusinessreview.comCutting-edge technologies are reimagining insurance claims services to accelerate resolution, enhance transparency and improve customer trust. The future of claims is faster, smarter and built for the digital age.Insurance companies are increasingly using AI to automate the initial review and assessment of claims, boosting processing speed and eliminating human error. AI-driven chatbots are handling routine claim inquiries, policy updates, and document collection, offering 24/7 support and freeing up human agents for complex issues. Virtual assistants also guide customers step-by-step through the claims process, enhancing user experience and satisfaction.Machine learning algorithms analyze claim data, detect inconsistencies and flag fraudulent submissions, improving accuracy and accelerating settlement timelines.Advanced computer vision is also gaining traction in the industry. It enables insurers to assess damage through user-uploaded images or drone footage, particularly in auto and property claims. Blockchain ensures secure, transparent and tamper-proof records of claim transactions and communications. It facilitates faster dispute resolution and increases trust by providing all stakeholders with real-time access to immutable claim data.This edition of Insurance Business Review Canada brings recent developments in the claims service arena and insights into how organizations can adopt these disruptive trends to deliver transformative customer experiences. It features thought leadership articles from industry experts, including Amy Sorrenti, director, insurance & risk at Infrastructure Ontario, who discusses strategies for navigating the future of construction insurance. Michele Adams, Vice President, Corporate Functions Finance & EDLC, Walmart[NYSE: WMT], shares insights into building an expert team of insurance professionals. We hope this edition helps you build the partnership your organization needs to sharpen its competitive edge in the insurance industry. Let us know your thoughts! Reshaping Claims Management VisualizersMichael WayneChris LynnAUGUST 15, 2025, Vol 04 Issue 08 (ISSN 2837-1763) Published by ValleyMedia, Inc. To subscribe to Insurance Business ReviewVisit www.insurancebusinessreview.com Email:sales@insurancebusinessreview.comeditor@insurancebusinessreview.commarketing@insurancebusinessreview.com
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