National Subrogation Services

National Subrogation Services (NSS) is celebrating 25 years of impactful growth and meaningful transformation. Originally established as a subsidiary of Cozen O’Connor, NSS was created to fill a crucial gap in handling smaller size subrogation claims, where amounts paid typically fell below the threshold for traditional litigation. What began as a focused, pre-suit solution has since evolved into a leading force in insurance recovery, with nearly 100 dedicated professionals.

Two core strengths have driven NSS’s trajectory: the strategic integration of advanced technology and a relentless commitment to finding and retaining talent. Together, these strengths have enabled NSS to grow and redefine the subrogation process in a fast-changing and increasingly complex insurance environment.

SubroSpeed^™ NSS’s proprietary platform lies at the center of its innovation. Designed in close collaboration with clients, the system first identifies the specific lines of business they write, ranging from auto and workers’ comp to cyber and fidelity, and then tailors keyword indicators accordingly. As claims are received, SubroSpeed^™ scans for those keywords alongside coverage details to calculate a recovery score in real-time.

High-potential cases are routed directly to analysts, who work with client teams to investigate and resolve them. Others are flagged for triage review. This immediate and intelligent process captures opportunities at the earliest possible moment, eliminating delays and minimizing the risk of oversight. While many still depend on manual post-closure reviews, NSS acts at first notice. The result? Faster recovery, greater accuracy, and fewer missed chances.

NSS has carved out a space in the subrogation market by smartly using responsive and reliable tools. “We boost the speed and accuracy of our recovery process while also ensuring that our clients never miss a potential recovery opportunity,” says Sandra Covolo, senior manager of client engagement. The advantage comes from more than technology. It comes from how technology supports people and how people apply their experience to drive better outcomes.

Success at NSS has also been driven by culture and an environment that reflects trust in people and creates space for innovation at every level.

Flexible and remote work options have played an essential role in helping employees thrive. Professionals are choosing places that offer purpose and adaptability. NSS meets that demand without compromise. Talent stays longer and performs better when work-life balance is part of the structure, not just a slogan. While many legacy companies search for ways to modernize, NSS already reflects the shift. New tools matter, but so do how teams collaborate, communicate, and grow.

As NSS looks to the future, its leadership remains focused on continuous improvement and operational excellence. The goal is to develop its proprietary tools further so analysts can focus more on complex recovery strategies and less on managing data. Each advancement is designed to remove friction, not add noise. Growth will come by scaling both talent and technology with precision and purpose.

Insurers today face rising pressure to deliver results faster and with fewer resources. NSS has become a partner in helping them achieve this. Tools like SubroSpeed^™ are not only increasing efficiency but also setting a new industry standard for proactive, data-informed risk management.

After two decades of steady growth and innovation, NSS is not just marking a milestone—it is showing the industry what is possible when the right tools and the right people work together.