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Insurance Business Review | Monday, August 04, 2025
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FREMONT, CA: An independent agent works with multiple insurance companies, enabling them to offer a broader range of insurance products tailored to meet consumers’ diverse needs. Beyond auto insurance, independent agents can help individuals find life and homeowners insurance, as well as offer comparable solutions for various businesses. In contrast, captive agents represent just one insurance company and exclusively sell that company’s policies.
Advantages of working with independent insurance agents
Personalized customer service: While captive agents can provide customer service tailored to a given organization's capabilities, independent insurance agents may be more driven to work hard to retain the company owner's business. This includes answering inquiries about prices, coverages, and claims and filing them on their behalf. If companies have any concerns with their policy, they can contact their independent insurance agent for assistance.
Multiple quotes from various companies: Working with an independent insurance agent has several advantages, one of which is that they will shop for insurance quotes on the company's behalf. With access to various businesses, the agent can analyze pricing and coverage alternatives from multiple providers at once.
When working with an independent agent, businesses only need to provide the necessary information one time, which saves them time. Independent insurance brokers may also know which companies have the qualities they're searching for, saving them both time and money.
One’s best interests: An independent agent is legally bound to behave ethically and in the company's best interests. They meticulously analyze their specific circumstances and needs before researching the wide variety of alternatives available to them in order to assist them in choosing the best insurer and plan for them.
When the policy is due for renewal, contacting the independent agent is necessary if the rate has increased. They might look for comparative rates to help determine if they should continue with their current company or switch.
Even if individuals transfer insurance carriers, they can keep the same agent: This allows them to maintain a relationship with their independent insurance agent regardless of which company they use for their insurance plans.
Smaller insurance providers: Independent insurance firms can work with various enterprises, ranging from small regional organizations to huge national insurers. An independent agent may present customers with an insurance estimate from a smaller, unfamiliar company that nonetheless matches their needs and provides adequate insurance coverage for their family.
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