WHA Insurance

In the unpredictable world of business, relying solely on traditional insurance is like setting sail with a map but no compass. You might know where the dangers lie, but without the right tools, navigating through the storm becomes a challenge. To master this puzzle, companies must go beyond merely reacting to threats; they need to anticipate them, customize their approach to each client’s specific needs, and cultivate a culture where safety and wellness are as fundamental as the bottom line. By integrating specialized expertise with cutting-edge technologies, businesses can transform risk management from a reactive necessity into a strategic advantage.

WHA Insurance is an independently owned risk management firm that transforms the way businesses think about risk. Founded on the principle that effective risk management transcends traditional insurance, WHA embraces a holistic approach to managing risks. The firm believes in embedding risk management into the DNA of an organization, integrating it into every decision, process, and level of the company. This allows WHA to consistently achieve low loss ratios, setting a new standard for what effective risk management can achieve.

“We are proud of our extensive knowledge and stellar history of over 50 years in the insurance industry. Our longevity has allowed us to refine our services to ensure that our clients' needs are always met with the highest level of expertise and care,” says Jeff Griffin, CEO of WHA.

Building a Legacy of Comprehensive Risk Management

WHA has a rich history rooted in comprehensive risk management. Originally offering basic risk management services, the firm has evolved into a full-service consultancy providing tailored solutions to both public and private entities. The firm’s risk management department is divided into two primary functions: the full risk management process and specialized services. This dual approach allows the firm to offer comprehensive risk management and targeted support to address specific client needs with precision.

Unleashing the Power of a Passionate Team

Ten primary leads are at the heart of WHA’s success, each a master in their domain, driving the company’s vision forward with passion and precision. Leading this powerhouse team is Dave Nelson, who brings an extensive background in risk management. His strategic insight is perfectly complemented by Jeff, the architect of company culture, who works hand in hand with Dave to craft and oversee innovative risk management processes that resonate with the company’s values.

The team’s collective expertise spans far and wide to cover every critical aspect of risk management. Nathan Cortez, the contract and cyber liability expert, is always one step ahead, weaving security into the very fabric of operations while ensuring ironclad protection against crime. Dave Pickhardt, the advocate for health, wellness, and safety, injects vitality into the team’s approach, ensuring that well-being is at the forefront of every decision.

When it comes to resilience and disaster management, Les Hallman stands as the team’s fortress, preparing for the unexpected and turning potential crises into opportunities for growth. On the cutting edge of technology, Winslow Cervantes brings a visionary perspective to ensure that WHA remains ahead of the curve in an ever-evolving digital landscape.

Steve Silva, with his sharp eye for safety, keeps operations running smoothly, while Lorin Williams champions diversity, equity, inclusion, and employment law. Jennifer King, the expert in workers’ compensation, ensures that the team’s strategies are effective and empathetic, keeping the well-being of the workforce front and center. Mike Note, the vigilant transportation risk manager, guarantees that every journey is as safe as it is successful. Together, this passionate and skilled team forms the backbone of WHA’s comprehensive risk management services, leveraging their diverse expertise to consistently deliver outstanding results for clients.

Embracing a 360° Approach to Risk Management

The journey begins with an evaluation and analysis of the client’s current operations to craft a strategic risk management plan. This plan typically includes four key components: a snapshot of operating standards to assess the client’s current practices in comparison to industry benchmarks and goals, an evolving operating standards document that guides the client’s operations toward achieving their strategic objectives, a financial plan for risk management to ensure the client has the necessary resources and investment commitment, and a strategic plan development that outlines the direction for risk management growth based on the baseline evaluation.

The Five Pillars of Successful Implementation

The implementation of a strategic plan unfolds in five critical phases. The first step is to foster a 'just culture' within the organization, focusing on problem-solving while maintaining a zero-tolerance policy for misconduct. The next phase is dedicated to continuous improvement, ensuring the organization constantly enhances its safety processes and effectiveness. After establishing a just culture and a continuous improvement mindset, enterprise risk management (ERM) principles and frameworks are introduced. High-reliability organization (HRO) processes are incorporated for high-risk industries to improve decision-making under pressure and maintain focus on the organization’s mission, vision, and values. The final step involves implementing a safety management system (SMS) to promote positive accountability and encourage timely reporting of anomalies without fear of retribution.

Turning Crisis into Triumph: A Public Utility District’s Transformation

The impact of WHA's approach is best illustrated through its success stories. One notable case involves a public utility district dealing with excessive vandalism and theft. Nathan Cortez conducted a Crime Prevention through Environmental Design (CPTED) review and provided a detailed report with recommendations. The client implemented these changes, resulting in an immediate drop in crime. WHA used drones to measure light levels and redesigned the lighting system to comply with community standards, alleviating concerns about light pollution from the new security lights. This case exemplifies WHA's commitment to its clients and its ability to turn challenges into opportunities.

Commitment to Health, Wellness, and Excellence

WHA also works toward promoting physical and mental well-being within the organization. The firm has won multiple awards in Oregon’s 'Healthiest Employers' competition, reflecting its dedication to practicing what it preaches. Employees enjoy access to a full gym, healthy food options, and wellness incentives to ensure that the team is living its best life. The firm’s commitment to building a positive culture within its own walls and for its clients is the foundation of its success. With a team of passionate experts and a proven track record of reducing risks and improving outcomes, WHA is a partner that businesses and public entities can trust to help them navigate the complexities of risk management.